Content Moderation
Amplifying Consumer Safety via Product Classification
The Challenge
Our client, a rapidly growing multinational e-commerce company, needed support to review and classify the thousands of products being sold on its online platform every day. The company wanted to ensure that all product descriptions were not only accurate but also safe for consumers (such as being free of harmful content). In order to achieve this, the company needed to quickly build a large team at an offshore location following strict security measures to ensure the safety of the product information.
• • • •The Solution• • • •
Using our global recruitment team, DataForce recruited and vetted over 100 people in one month, rolling out the project gradually while engaging more people. DataForce also established a seven-day-a-week shift schedule within the team, ensuring that all newly incoming products were classified promptly.
DataForce redesigned the existing location to fit the strict security requirements by building partitions in existing offices and installing closed-circuit camera systems. DataForce built and continuously trained a workforce dedicated to classifying thousands of products on a daily basis across over 67 different categories and sub-categories.
为了实现高效率与高质量目标，创博数据在团队内部以及与客户密切合作，通过开展测试、反馈循环和审查会议，构建了持续培训的培训框架。 创博数据还部署了专门指定的QA团队成员，确保工作效率和质量满足客户期望。 在效率方面，我们在第一周内就达到了每天1,000件产品的审核目标，而且在项目启动后15天内，便达到了高达96–97%的通过率，并在整个项目期间始终保持这一高水平。 在项目期间，我们共计对750万件产品进行了分类。
By using DataForce’s technology to recognize products in user-uploaded images, our customer was able to provide more relevant product recommendations, enhancing the overall customer experience on the site.
DataForce has a global community of over 1,000,000 members from around the globe and linguistic experts in over 250 languages. DataForce is its own platform but can also use client or third-party tools. This way, your data is always under control.