Chatbot Localization and Optimization
Chatbots can respond to questions and provide medical information to patients and cover up to 80% of queries instantly. DataForce can help all chatbot developers collect patient prompts from a diverse target group, categorize or identify prompts into predefined groups, translate the chatbot’s responses, and run user tests to ensure the responses are compliant and linguistically and culturally accurate. Thanks to DataForce’s unique, end-to-end chatbot localization process, your patients and staff will receive immediate and accurate responses in any language.
Customer Support Automation and Risk Detection
Quality and turnaround times in customer support are crucial, especially in the case of security-related issues. With over 200 languages covered, DataForce provides multipurpose speech-to-text transcription and linguistic annotation solutions to train machine learning systems that allow employees to focus on what really needs attention. Our efficient annotation and metadata editing processes will allow you to create models for threat detection, misconduct identification, and topic classification.
Entity Extraction
In the body of emails, certain words may tell you more about the nature of the content, making it easier to judge whether it is a phishing email or not. DataForce has extensive experience and cutting-edge tools to annotate single- and multiple-word entities in accordance with your requirements.
Supervised Classification
Classification tasks can be as simple as separating emails into two categories: “spam” and “not spam.” A supervised classifier can help you protect your customers and provide a more positive user experience by classifying their emails. DataForce will implement best-in-class processes, tools, and quality checks to ensure you are confident about data quality even before your models are tested.
Rule-Based Technologies
Rule-based systems allow you to detect spam and phishing attempts by defining exactly what words or phrases and their combinations you want to catch. With our experienced linguists, DataForce helps clients adapt and localize rule-based systems in multiple languages.